Welcome to Exemplona LLC’s FAQ page! We want to provide you with the information you need. Here are some of the most frequently asked questions by our customers and their answers. If you have additional questions, please feel free to contact us.
- How do I place an order?
You can easily place an order through our official website. Browse our products, select the decorative painting you like, click “Add to Cart”, and follow the checkout process to complete your order. - How much is the shipping cost and time?
Shipping costs will vary depending on your address and the shipping method you choose. During checkout, the specific shipping costs will be displayed. Usually, we will process the order within 3-5 business days after the order is confirmed, and the shipping time will vary depending on the location. - Can I change or cancel my order?
If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once the order has been processed or shipped, changes or cancellations cannot be made. - What should I do if the item I received is defective?
If the item you received is damaged or does not match the item you ordered, please contact us immediately. We will provide you with instructions for return or exchange within 30 days. - Do you offer refunds?
Yes, we do. Please refer to our Refund & Exchange Policy page for details on returns and refunds. - How are your products packaged?
We take the packaging of our products very seriously to ensure that the goods are safe and intact during transportation. All decorative paintings are professionally packed to ensure that they arrive intact. - Can paintings be customized?
Currently, we mainly provide ready-made decorative paintings. However, you can contact us to inquire about the possibility of special orders or custom paintings, and we will try our best to meet your needs.
Thank you for your support of Exemplona LLC, and we hope you find the art you like on our website!